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The Frustrated Travelers Battling for Refunds

Some airlines, cruise ships and other travel companies have been slow delivering money back for trips canceled by the coronavirus pandemic

The Transportation Department says airlines have to offer refunds for flights they cancel, and they are canceling thousands of trips for lack of passengers. That's clearly seen at the south checkpoint at Denver International Airport on April 1. 

The feds have warned airlines that they must offer travelers a refund when the airline cancels a flight.

Some airlines are doing what they should. But a sampling of reader responses to last week’s column shows people still running into drawn-out fights for refunds and rebookings with airlines. Travelers are still finding headaches when dealing with online booking agencies, cruise lines and others, too. While travel plans vanished overnight because of the coronavirus pandemic, a lot of travel issues remain up in the air.

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White House to Discuss How to Help Airlines

Officials will brief President Trump on Thursday afternoon on their plans for assistance to airlines

WASHINGTON—Officials will brief President Trump on Thursday afternoon on their plans for assistance to airlines, which are eligible for grants and loans as part of a $2.2 trillion economic relief package, Treasury Secretary Steven Mnuchin said Thursday.

“We hope to get to a lot of the airlines starting tomorrow and over the weekend with preliminary information,” he said in an interview with CNBC. “It is our objective to make sure that, as I’ve said, this is not a bailout, but that airlines have the liquidity to keep their workers in place.”

“That’s the next big thing we’ll be rolling out,” he added.

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Past Strains Between Boeing, FAA Threaten MAX Simulator Plans


Plans to mandate simulator training for pilots before Boeing Co. BA -6.23% ’s 737 MAX can return to service—already a time-consuming and costly undertaking—could face a further complication: personal friction between the plane maker’s staff and U.S. government officials.

Internal Boeing messages recently made public amid House and Senate investigations showed company pilots ridiculing their counterparts at the Federal Aviation Administration.

Now several of those agency experts are responsible for helping approve a version of Boeing’s updated training programs, according to industry and government officials familiar with the details.

How the two sides get along could partly determine how long it takes to get the MAX flying again, nearly a year after it was grounded world-wide following two fatal crashes that claimed 346 lives.

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Spirit AeroSystems Plans 737 MAX Restart in March


The biggest supplier of parts for the Boeing Co. 737 MAX plans to restart limited production in March, regardless of the plane maker’s ability to win backing from regulators for the jet to resume commercial service.

Spirit AeroSystems Holdings Inc. plans a gradual resumption of making fuselages, engine pylons and other parts for the jet, which has been grounded world-wide since last March following the second of two fatal crashes that claimed 346 lives.

Spirit, based in Wichita, Kan., derives more than half of its revenues from the MAX, and last month announced plans to cut almost 3,200 jobs in Kansas and Oklahoma, and suspend its dividend to save money.

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