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New York State Comptroller asks the carrier how it will prevent another widespread operations failure

Southwest Airlines Co.’s LUV -1.19%decrease; red down pointing triangle holiday meltdown has drawn the attention of a large public pension system with a history of shareholder activism.

New York State Comptroller Thomas DiNapoli, who oversees the state’s pension system, has asked the Dallas-based carrier how it will prevent another widespread operations failure and rebuild trust with the flying public and its own employees.

“Clearly this crisis has resulted in profound customer dissatisfaction and is expected to generate significant costs to the company,” Mr. DiNapoli, a Democrat, said in a letter Friday to Southwest Chief Executive Bob Jordan.

A Southwest spokeswoman said Monday that the airline received the Jan. 6 letter and is in the process of responding to the comptroller’s office.

Excerpt from WSJ
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