Boeing Co. BA -is facing unusually public criticism from a major customer, Lion Air, as the two try to minimize fallout from a fatal crash.

Accident investigators are months away from determining the precise cause of the Oct. 29 crash that killed 189 people when the new Boeing 737 MAX 8 plunged into the Java Sea. Lion Air on Monday said it had reached a deal with a Dutch marine company to resume searching for the plane’s cockpit voice recorder.

Initial information pointing to potential maintenance, operation and design issues, however, has escalated a spat that exceeds typically private finger-pointing following a major airliner accident.

“I’m very disappointed with the way Boeing has behaved,” Lion Air co-founder Rusdi Kirana said in a recent interview.

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This is an excerpt from The Wall Street Journal.

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